Mouse Troubleshooting

Symptom

The mouse is acting erratic

Diagnosis

Reboot the computer and see if that corrects the problem. If not check to see if there is insufficient memory.

Symptom

The mouse will only move one way, either vertically or horizontally

Diagnosis

• Clean the mouse
• Shut down your machine and unplug your mouse from the computer. Open the underside of the mouse and remove the ball. If the ball is a rubber ball, do not clean it with alcohol. Clean it with a soft cloth. There should be no lubricant placed on a mouse ball. Clean the roller in the body of the mouse with a cotton swab that is slightly damp with alcohol. Replace the ball when the rollers are dry and replace the bottom portion.