TFG HELP DESK - Knowledgebase

An Unresponsive PC

Category: Computer Hardware Troubleshooting

First check the cable. Unplug it from the computer and the outlet. Re-plug in both sides and try booting it again. Check the wall outlet. Plug something else into the outlet and see if it works. If yo...

Printer Troubleshooting

Category: Computer Hardware Troubleshooting

Symptom The Printer is not printing Diagnosis Check to see if the printer getting power If there are no lights or no display on the front of the printer, the printer is not getting electricity or ...

Monitor Troubleshooting

Category: Computer Hardware Troubleshooting

Symptom The monitor screen is black Diagnosis Check to see if the computer turned on. Is the computer turned on? There is a light on the CPU. If the computer is on, it will be lit. Check to see i...

Keyboard Troubleshooting

Category: Computer Hardware Troubleshooting

Symptom Keyboard doesn't respond and gives off a constant beeping noise when booting up Diagnosis Check the plug to make sure it's connected securely. Try unplugging it and re-plugging it again. I...

Mouse Troubleshooting

Category: Computer Hardware Troubleshooting

Symptom The mouse is acting erratic Diagnosis Reboot the computer and see if that corrects the problem. If not check to see if there is insufficient memory. Symptom The mouse will only move one w...